Privacy Policy – 99ba Online Casino & Betting

1. Introduction & Scope

This Privacy Policy ("Policy") is published by 99ba ("99ba", "we", "us", "our") and applies to all personal information collected through the 99ba website at 99ba.club and any associated services, mobile browser interfaces, and customer support channels.

99ba is an online entertainment platform serving primarily Pakistani users with casino gaming, sports betting, and PKR payment services. In providing these services, 99ba necessarily collects and processes certain personal data. This Policy describes that processing in full, explains why it occurs, and sets out your rights in relation to your data.

By registering a 99ba account, making a deposit, or otherwise using the 99ba platform, you acknowledge that you have read this Policy and agree to the collection and use of your information as described herein. If you are not comfortable with any aspect of this Policy, please discontinue use of the platform and contact us to arrange account closure.

2. Personal Data We Collect

99ba collects personal data in the following categories depending on how you interact with the platform:

2.1 Registration Data

When you create a 99ba account, we collect:

• Your Pakistani mobile number (which serves as your account username);
• Your chosen account password (stored in encrypted form — we never store or view your password in plain text);
• Any referral code entered at registration (associated with your account for bonus attribution purposes).

2.2 Identity Verification Data

When 99ba exercises its right to verify your identity — for example, before processing a withdrawal above a specified threshold or where fraud indicators are present — we may request:

• Full legal name;
• Date of birth (to confirm you are 18 years of age or older);
• A copy of a valid Pakistani identity document (CNIC or equivalent).

2.3 Transaction Data

For every deposit and withdrawal on 99ba, we record:

• The transaction amount in PKR;
• The payment method used (Easypaisa, JazzCash, HBL, UBL, Meezan Bank, Bank Alfalah);
• Transaction timestamps and reference numbers;
• The mobile wallet number or bank account number associated with the transaction (not your PIN or password).

2.4 Gaming Activity Data

99ba records all gaming activity conducted through your account, including bet histories, game sessions, win and loss records, sports betting selections, and account balance changes. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

2.5 Technical & Device Data

When you access 99ba, our servers automatically collect:

• IP address;
• Mobile device type and operating system version;
• Browser type and version;
• Connection type (mobile data or Wi-Fi);
• Session timestamps and page access logs.

This technical data is used for platform security, fraud detection, and service performance optimisation. It is not used to build marketing profiles.

2.6 Customer Support Data

If you contact 99ba via the in-platform live chat or any other support channel, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Personal Data

Purpose	Data Used
Account creation and management	Mobile number, password (encrypted), device data
Processing PKR deposits and withdrawals	Transaction data, mobile wallet numbers
Identity verification and age confirmation	CNIC, date of birth, full name
Fraud detection and account security	IP address, device data, transaction history, gaming activity
Responsible gaming monitoring	Gaming activity, deposit frequency, session duration
Customer support and dispute resolution	Support communications, account history, transaction records
Platform performance and bug fixing	Technical logs, session data
Marketing communications (opted-in only)	Mobile number (SMS only, where you have opted in)

99ba does not use your personal data to build advertising profiles, does not engage in behavioural advertising, and does not share data with third-party advertising networks.

4. Legal Basis for Processing

99ba processes your personal data on the following legal bases:

• Contractual necessity: Processing your mobile number, password, and transaction data is necessary to provide the 99ba account and gaming services you have contracted for;
• Legitimate interests: Fraud detection, security monitoring, technical performance data, and responsible gaming monitoring are processed in 99ba's legitimate interests in operating a safe and fair platform;
• Legal obligation: Identity verification, transaction records, and certain communications may be retained to comply with applicable anti-money laundering and record-keeping obligations;
• Consent: Marketing SMS communications are sent only where you have explicitly opted in at registration or through your account settings. Consent may be withdrawn at any time.

5. Payment Data & Mobile Wallet Security

99ba integrates with Easypaisa and JazzCash for PKR deposits and withdrawals, and with HBL, UBL, Meezan Bank, and Bank Alfalah for bank transfers. In processing payments, 99ba receives transaction confirmation data from these providers — specifically, confirmation that a transfer of a specified PKR amount occurred from a particular mobile wallet or bank account. 99ba does not at any point receive, store, or have access to:

• Your Easypaisa or JazzCash PIN or password;
• Your internet banking username or password;
• Your debit or credit card details (99ba does not currently accept card payments);
• Your full bank account password or security questions.

6. Cookies & Tracking Technologies

99ba uses cookies and similar browser storage technologies on the 99ba.club website. These are used for the following purposes:

6.1 Essential Cookies

Required for the platform to function — including maintaining your login session, remembering your language preference, and preventing cross-site request forgery. These cannot be disabled without breaking core platform functionality.

6.2 Analytics Cookies

Used to understand how players navigate the platform — which pages are visited most, where errors occur, and how long sessions typically last. This data is aggregated and anonymised. It is used only for platform improvement and is not shared with any advertising network.

6.3 Managing Cookies

You can configure your mobile browser to block or delete cookies. Blocking essential cookies will prevent you from staying logged in to your 99ba account. Blocking analytics cookies will not affect your ability to use the platform.

7. Data Sharing & Third Parties

99ba shares personal data only in the following limited circumstances:

• Payment processors: Easypaisa, JazzCash, and banking partners receive only the data necessary to process your specific transaction. They are not granted access to your gaming activity or full account data;
• Game providers: Third-party game studios (Evolution, Ezugi, JILI, PG Soft, Pragmatic Play) receive a session token that identifies your bet amount and game round. They do not receive your mobile number or personal identity information;
• Fraud prevention services: Technical data including IP addresses and device fingerprints may be processed by fraud detection service providers under data processing agreements that prohibit any other use;
• Legal authorities: Where required by applicable law or court order, 99ba may be obligated to disclose account or transaction data to regulatory or law enforcement authorities in Pakistan.

99ba does not sell personal data. 99ba does not share personal data with marketing companies, data brokers, or social media platforms.

8. Data Retention

99ba retains personal data for the following periods:

• Active account data: Retained for the duration of your account being active on the platform;
• Transaction records: Retained for a minimum of five (5) years following each transaction, in compliance with applicable financial record-keeping obligations;
• Identity verification documents: Retained for the duration of account activity plus five (5) years following account closure;
• Support communications: Retained for three (3) years from the date of the communication;
• Technical logs: Retained for ninety (90) days and then automatically deleted.

Following the applicable retention period, personal data is securely deleted or anonymised. Anonymised data (which cannot identify you) may be retained indefinitely for aggregate analytics purposes.

9. Your Data Rights

As a user of 99ba, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data 99ba holds about you. We will respond to such requests within thirty (30) days;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data associated with your account. You can update your mobile number through account settings or by contacting support;
• Right to erasure: You may request deletion of your personal data. Note that certain data must be retained for legal and regulatory reasons — we will inform you of any such data that cannot be deleted and the reason for retention;
• Right to object: You may object to processing of your data for marketing purposes at any time. You may also opt out of marketing SMS communications through your account settings;
• Right to data portability: You may request a copy of your account data in a structured, machine-readable format.

To exercise any of these rights, contact 99ba support via in-platform chat or by email at: [email protected]

10. Data Security

99ba implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your device and 99ba servers;
• Bcrypt or equivalent hashing for all stored passwords — your password is never stored in plain text;
• Access controls limiting which 99ba staff can access personal data, on a need-to-know basis;
• Regular security reviews of platform infrastructure;
• Automated fraud detection systems monitoring for unusual account activity.

While 99ba takes all reasonable measures to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own device and account credentials. If you believe your account has been compromised, contact 99ba support immediately.

11. Children's Privacy

99ba is strictly an adults-only platform. You must be a minimum of eighteen (18) years of age to register or use 99ba. 99ba does not knowingly collect personal data from individuals under 18 years of age. If we become aware that a registered account belongs to an individual under 18, that account will be immediately closed and all personal data associated with it will be deleted, subject to any legal obligations to retain evidence of the breach.

If you are a parent or guardian and believe your child has registered a 99ba account, please contact our support team immediately so we can investigate and take appropriate action.

12. Third-Party Links

The 99ba platform may contain links to third-party content providers such as game provider information pages or payment partner information. These third-party websites are governed by their own privacy policies, over which 99ba has no control. 99ba is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policy of any site you visit that is not operated by 99ba.

13. Changes to This Privacy Policy

99ba reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered users by a prominent notice displayed within the platform and/or by direct SMS to your registered mobile number. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the 99ba platform following notification of a material change constitutes your acceptance of the updated Policy. If you do not accept the changes, you may request account closure by contacting support prior to the effective date of the change.

14. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data by 99ba, please contact our support team through one of the following channels:

• In-platform live chat: Available 24/7 from within your logged-in 99ba account;
• Email: [email protected] — please include your registered mobile number (do not include your password) and a clear description of your query.

99ba aims to respond to all privacy-related requests within thirty (30) days of receipt. Complex requests may require additional time, in which case we will acknowledge receipt and provide an estimated response timeline.